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    HOW LONG WILL IT TAKE FOR MY ITEMS TO ARRIVE?

    For standard, in-stock orders, our warehouse team strives to process and ship your purchase within 5 business days. For Standard Ground shipments, most orders are delivered within two weeks. Custom furnishings take 8-10 weeks for delivery. This includes 5-7 weeks of production time, and 1-2 weeks in transit.

     

    WHICH SHIPPING CARRIERS DO YOU USE? 

    TBD

    UPS/FedEx/White Glove Option(s)

    We ask that you inspect your delivery upon its arrival, and provide a signature upon receipt.  

    If you have any questions about how your furniture item will be shipped and delivered, please call our Customer Care team at (Store Phone Number) or email us at customercare@lordandlady.com.

     

    WHAT IS THE RETURN POLICY FOR ONLINE PURCHASES?

    View our Return Policy

     

    HOW LONG DOES MY REFUND TAKE?

    Refunds are generally processed within 1-2 weeks. Please note a return authorization (RA) number IS REQUIRED IN ORDER TO RECEIVE A REFUND, REPLACEMENT, OR REPAIR. Since all our online orders require credit cards as the method of payment, your refund will be issued as a credit back to the same card used to make the original purchase, unless other arrangements have been made with our Customer Care team.

     

    HOW DO I CANCEL MY ORDER COMPLETELY?

    Custom furniture orders may be canceled within 24 hours of submitting the order.

    We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.

    When you submit your order online, it is instantly entered into our database, your order confirmation email is sent, and your payment is verified by our system. Within an hour or so, your order is transmitted to our fulfillment centers and can no longer be modified in any way. We hope that in most cases this expedited order process works to your advantage; however we recognize that it can make it difficult to cancel or modify your order.

    If we are unable to cancel your order, you can always return your order to us for a full refund of the merchandise value. Please consult our Return Policy for more information on returning your order.

    In some cases, it is possible cancel backordered items on your order, since they are not scheduled for immediate shipment. Please call us at (Store Phone Number) or email us at customercare@lordandlady.com with questions. We are available to assist you Monday through Thursday from 10am to 6pm (EST), Friday and Saturday from 10am to 7pm (EST) and Sunday 11am to 5pm (EST).

     

    HOW WILL I KNOW THAT YOU’VE RECEIVED MY ORDER?

    Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. You will receive a subsequent email when your product ships, including tracking information (if available).

     

    HOW DO I KNOW IF MY ITEMS ARE AVAILABLE FOR IMMEDIATE SHIPMENT?

    If the item is not in stock, an inventory status and expected ship date will appear as a message in the shopping cart. Delivery time frame for custom upholstered furniture is 8-10 weeks. Occasionally, we find that an in-stock item is damaged or defective when we fill an order – and that getting a replacement for you results in your item becoming temporarily unavailable. If this should occur, we'll strive to fulfill your order promptly. This delay will not incur further charges.

     

    WHAT IF AN ITEM IS ON BACKORDER?

    We strive to maintain inventory of all products. However, if an item is on backorder, you will see a backorder message in your shopping cart with the expected in-stock date. Occasionally, if we have had unexpectedly high demand for an item, we may sell out before the backorder message displays. If this is the case, you will be notified via email as to the status of that particular item.

     

    HOW DO I SHIP TO AN ADDRESS OTHER THAN MY BILLING ADDRESS? 

    Simply enter the desired destination on the shipping information page at checkout.

     

    WILL I RECEIVE ALL THE ITEMS IN MY ORDER AT THE SAME TIME?

    We ship your items as they are available. If an item is backordered or delayed, it will ship separately, at no extra charge. For your convenience, furniture items are held for a single delivery, shipping when all furniture items on the order are available.

     

    HOW DO I USE A PROMO CODE?

    Enter the promo code in your shopping bag to receive a discount on your order. Discount excludes Gift Certificates and Art. Not applicable to previous purchases. Only one promo code per purchase; cannot be combined with any other offers. Shipping and handling charges still apply. Limited time only.