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    WHY ARE ORDERS SHIPPED TO SOME STATES TAXED? 

    Lord & Lady maintains offices in Florida. Our physical presence requires us to collect sales tax on behalf of the state. State laws require sales tax to be collected according to the address where the merchandise is shipped.

     

    WHEN IS MY CREDIT CARD CHARGED? 

    When you place your order online, we will perform an authorization on your credit card to verify that the funds are available. This authorization may place a temporary hold on the funds while your order is being processed. If an order that you placed is subsequently cancelled and not shipped, any funds which were being held due to this credit card authorization should be made available to you again within 2-5 days, depending on your bank’s policies.

    Please note that if you have a backordered item which has not shipped within a week of the original order placement date, we may need to re-authorize your credit card prior to the shipment of that item once it is returned to stock, to verify that the funds are still available. If your credit card is declined or has expired, we will contact you to update your payment information. We allow 10 business days with a correction or alternate payment method, we regret we will have to cancel your order.

     

    WHICH CREDIT CARDS DO YOU ACCEPT?

    We accept Visa, MasterCard, Discover and American Express.

     

    IS MY CREDIT CARD INFORMATION SECURE?

    Yes, we encrypt all credit card information during transmission and storage, so that data is private and secure.

     

    HOW DO I PURCHASE A LORD & LADY GIFT CARD OR E-GIFT CARD?

    We have two options for purchasing a gift card online – physical gift cards and eGift Cards.

    If time allows, our specially packaged Lord & Lady Gift Cards make a beautiful gift. They arrive in our custom-made signature box in any denomination you choose (Confirm Amounts Available for Gift Card). A gift message is also included. eGift Cards are only available online by selecting eGift Card in the “SHOP”. If you need to get it there in a hurry, our online eGift Cards are perfect. They can be emailed immediately in any denomination you choose, with a gift code and personal message.

     

    HOW DO I REDEEM A GIFT CARD?

    To redeem a gift card in store, simply present your gift card when you check out. To redeem a gift card online, simply enter the gift card code in the field provided in the shopping cart. Your gift card total will be applied as a method of payment to your merchandise total. You will be required to submit an alternate method of payment at checkout if there is any balance remaining over and above the gift card amount.